Shipping policy

 

Tess Shipping Policy

At Tess, we strive to ensure your order reaches you in the best condition and shortest possible time. Here are the details of our shipping policy.

1. Shipping Zones
We ship our products to [List of countries or regions you ship to, e.g., Metropolitan France, overseas territories, Europe, International]. Please note that shipping costs and delivery times may vary depending on the destination.

2. Order Processing Times
All orders are processed and prepared for shipment within [E.g., 24 to 48 business hours] after your payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times and Methods
We offer various shipping methods to meet your needs:

  • Standard Delivery: [E.g., 3 to 5 business days] for Metropolitan France.
  • Express Delivery: [E.g., 1 to 2 business days] for Metropolitan France (option available with surcharge).
  • International Delivery: Times vary by destination, generally between [E.g., 5 and 15 business days].

These times are indicative and may be subject to variations due to exceptional circumstances (strikes, bad weather, peak periods like Christmas, etc.). We cannot be held responsible for delivery delays caused by the carrier.

4. Shipping Costs
Shipping costs are calculated based on the weight and volume of your order, as well as the destination and chosen shipping method. They are clearly indicated and detailed before your order is validated.

  • [E.g., Standard Delivery offered for purchases over €50 in Metropolitan France.]

5. Order Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number. This number will allow you to track the progress of your package directly on the carrier's website.

6. Receipt of Order
Upon receipt of your package, we recommend checking the condition of the packaging and products. In case of damage, missing or non-compliant product, please notify us within [E.g., 48 hours] of receipt by email at contacttess@gmail.com, attaching photos if necessary.

7. Incorrect Shipping Address
It is the Customer's responsibility to provide a complete and accurate shipping address. In the event of an incorrect or incomplete address resulting in a returned package, re-shipping costs will be borne by the Customer.

For any questions regarding your delivery, please do not hesitate to contact us at contacttess@gmail.com. We are here to help you!